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Refund Policy

Last updated: 9/15/2025

30-Day Returns

Return items within 30 days of purchase

Money Back Guarantee

Full refund for eligible returns

Easy Process

Simple online return process

Eligibility

Items may be returned within 30 days of delivery if:

  • Unused and original packaging
  • Not customized or perishable
  • Not digital goods

Non-Returnable Items:

  • Custom-made or intimate items
  • Perishable goods or items with expiration dates
  • Downloadable products
  • Items damaged by misuse or normal wear
  • Items returned after 30 days

How to Return Items

Step-by-Step Return Process

  1. Contact Us: Email support@yourstore.com or call +1 (555) 123-4567
  2. Provide Details: Include your order number and reason for return
  3. Receive Authorization: We'll send you a return authorization number
  4. Package Items: Securely pack items in original packaging
  5. Ship Items: Use the prepaid return label we provide
  6. Track Return: Monitor your return using the tracking number

Important: Do not return items without first contacting us for a return authorization number. Unauthorized returns may be refused or delayed.

Refund Processing

Processing Time

  • Refunds are processed within 3-5 business days after we receive your return
  • Refunds will be credited to the original payment method
  • Shopping fees are non-refundable unless due to our error

Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or model, please return the original item for a refund and place a new order.

Tip: To ensure you get the item you want, place your new order before returning the original item, subject to availability.

Shipping Costs

Return Shipping

  • We provide prepaid return labels for eligible returns
  • Return shipping costs will be deducted from your refund
  • Free return shipping for defective or incorrect items
  • International return shipping costs vary by location

Original Shipping

Original shipping costs are non-refundable unless the return is due to our error (defective or incorrect item sent).

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We'll provide a full refund or replacement at no cost to you.

Important: Please report damaged or defective items within 48 hours of delivery for fastest resolution.

Contact Us

If you have any questions about our refund policy or need assistance with a return, please don't hesitate to contact us:

Email: contact@lulushoppingmart.com

Phone: +2348106157199

Address: Abuja Nigeria